You can cancel your order within 30 minutes of placing your order. If you missed this deadline and your order is yet to be shipped, please contact us as soon as possible here.

If your order has been shipped, it cannot be cancelled/changed. Please double check all details before placing your order.

Please check the spam/promotions section of your inbox. If the email is not there, you may have accidentally entered a typo in your email or used an invalid email.

Please email us at- contact@romeelashop.com with your Full name, address, and another email so we can resend you the confirmation email.

To track your order, please click here.

If your item has been dispatched, please wait 2-3 working days for an update.

For international orders, please note that when your item is travelling through air, it may take 1-2 weeks to update depending on the country you are located in.

You will see your next tracking update when the parcel has arrived in your country. In some countries it will be delivered in 2-5 days, and in others it can take over 2 weeks depending on how strict your local customs are.

Please note: shipping will not be refunded if the parcel has been returned to sender for not providing a sufficient/wrong address or not being available when the driver tried to contact you.

If you would like us to send you the order again, you will have to pay for shipping again, which we will send you an invoice for.

If your order qualified for free shipping, you will have to pay a shipping fee based on your location.

If your parcel was not delivered, is being returned to us and you would not like the items resent, the shipping fee will not be refunded. Your refund will be the total of the products in your parcel.

A pre-order is an item subject to waiting times as it is not in stock, therefore it will take a little longer to be delivered to you.

If you place an order with multiple items and an item is a pre-order, the order will be subject to pre-order waiting times.

Yes, you can return your order to us within 30 days of receiving your order.

All items must be returned in the same condition that you received them, with all their original packaging and in a re-sellable condition.

Once we have received your item, it will take up to 14 days to process your return. You will receive an email once your refund has been processed.

Please see our full returns policy here.

We do not offer exchanges. If you ordered the wrong size or would like to order something else, please follow our returns procedure, where we will refund you and then you can place an order again. This is to avoid any issues with product price differences.

If you are a UK based customer, please allow up to 14 days for us to process your return.

If you are an international based customer, please allow up to 28 days for us to process your return because it may take a little longer for us to receive your parcel.

We process returns as quickly as possible.

Warranty Terms and Conditions

Our warranty is applicable for all R O M E E L A products, including 925 Sterling Silver jewellery, Stainless Steel jewellery, Brass jewellery and Imitation Pearl jewellery. Our warranty is valid against any defects in our materials and/or workmanship. 

Our 1-year warranty

Our 1-year warranty is applicable for all our 925 Sterling Silver and Stainless Steel jewellery. According to the warranty, R O M E E L A will repair/replace manufacturing faults within a 1-year period of receiving the goods. Tarnishing/discolouration of any of our 925 Sterling Silver and Stainless Steel jewellery is covered by the warranty for 6 months from the date of delivery. 

Our 60-day warranty

Our 60-day warranty is applicable for all our Brass and Imitation Pearl Jewellery. According to the warranty, R O M E E L A will repair/replace manufacturing faults within a 60-day period of receiving the goods. Tarnishing / discolouration of any of our brass jewellery is covered by the warranty for 60-days from the date of delivery. 

What is covered by our warranty

Manufacturing defects refer to the structure of the item affecting appearance/functionality. Manufacturing defects covered by the warranty include:

• A defected design / product batch where a product recall is required
• Chips or scratches on stones / metal upon delivery
• Uneven settings or prongs upon delivery
• Loose / missing stones upon delivery
• Band separating from the ring upon delivery
• Distorted ring upon delivery
• Any sort of breakage upon delivery such as a broken chain, broken chain link, broken pendant, broken clasps, or earring posts

What is not covered by our warranty

• Normal wear and tear
• Oxidization due to improper storage
• Lost items after you have signed and received your order
• Dents, scratches and nicks that come with normal wear and tear or lack of care 
• Ring damage due to hands-on activities (such as working out), resulting in bends / lost stones
• Broken chain, broken chain link, broken pendant, broken clasps, or earring posts due to everyday wear or other damage
• Weakened prongs due to dropping jewellery on hard surfaces
• Discolouration due to lack of care, exposure to chemicals such as perfumes, lotions, hand-sanitizer, bleach, swimming pools, salt-water, sweating, etc. 
• Any modification to your jewellery carried out by a third party aside from R O M E E L A 

Please refer to our Jewellery Care guide and Cubic Zirconia Cleaning Guide to keep your pieces sparkling longer.

Please note:

• To be eligible for a repair/replacement, you must be able to provide photo/video evidence of the damage/defect
• The warranty allows for 1 free replacement per order, unless all products are damaged upon arrival
• The warranty is not applicable on free items or free replacements

There are several ways to measure your ring size. Please check out our full Size Guide here.

For any product/size that is out of stock, you are able to sign up for a restock notification by entering your email. We aim to restock products within 4 weeks.

We only recommend our jewellery made with 925 Sterling Silver or Stainless Steel for those with metal sensitivities, as they are known to be hypoallergenic.

However, if you are aware that you have highly sensitive skin, and have had terrible metal reactions to the above in the past, we recommend that you do not purchase them. We take no responsibility or liability for any allergies caused as we are unable to know an individuals allergies or sensitivities.

Each product has the metal type in the description. Please carefully read each product description before placing an order.

For more information, please visit our materials page here.

If you require any further assistance, please contact us here.

A little care of your jewellery can go a long way. Please visit our jewellery care page here for all the information you need to keep your pieces sparkling longer!

Yes, we ship worldwide using a tracked service so you know where your parcel is at all times!

We provide our customers with the most affordable yet prompt shipping possible (because who wants to wait forever to receive their parcel).

UK: FREE standard tracked 48 hour Delivery

Next Day Delivery !1-2 working days)- £3.99

Europe: Standard tracked shipping- £9.70, FREE for orders over £100.

USA:  Standard tracked shipping- £10.70/$14.50, FREE for orders over $200

Canada/Australia: Standard tracked shipping- £10.70, FREE for orders over £100

Rest of the world- Standard tracked shipping- £10.70, FREE for orders over £100.

We generally ship out our orders within 48 hours from when you place your order.

Once your order has been shipped, here are the delivery time frame estimations:

UK- standard shipping should take 3 working days to be delivered. Next day shipping should take 1-2 working days.

Europe- shipping should take 3-5 working days to be delivered.

USA/Canada/Australia- shipping should take 5-7 working days to be delivered.

Rest of the world- shipping should take 7-10 working days to be delivered.

Please note: all time frames are estimations. During busy holiday periods, this is expected to be longer.

International orders may be subject to taxes/duties if your parcel is selected to be checked at customs. Please note: this is completely out of our control and the customs fees are to be paid by the customer.

You are able to enter your discount code once you click checkout. You can add the discount code at the top where it says 'show order summary' or you can scroll all the way down and add your discount code in the section provided.

Only 1 discount can be applied per order.

To claim the free item from our 'buy 2 get 1 free' promotion, please add all the 3 items to your cart and one will automatically be free (unless we have a discount code needed to claim the free item).

Please note* Should you wish to return an item from your order as part of our 'buy 2 get 1 free' or 'buy 1 get 1 free' promotions, the free item must also be returned.

R O M E E L A reserves the right of final explanation/reserves the right to stop the freebie promotion at any point without prior notice.

Please feel free to contact us with any questions, we are more than happy to help!

Contact us here.